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Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You have 30 calendar days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it;
- In its original packaging, with tags/labels attached;
- Accompanied by the order number or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Opened or partially used hair care, cosmetics, or personal care products;
- Gift cards and downloadable software products;
- Items marked as final sale or clearance;
- Items not in original condition, damaged, or missing parts for reasons not due to our error.
Damaged, Defective, or Wrong Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at lftrzhncoj@iubridge.com with your order number and photos of the item. We will arrange a replacement or full refund at no cost to you.
How to Start a Return
- Email us at lftrzhncoj@iubridge.com with your order number and reason for return.
- We will provide a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the item to the return address provided. Do not send returns to the business address without authorization.
Return Shipping Costs
- Returns due to our error (damaged, defective, or wrong item): return shipping is free.
- Returns for change of mind or non-defective items: the customer is responsible for return shipping costs, and a restocking fee of up to 15% may apply.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days to your original payment method. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.
If you haven’t received a refund after 10 business days of approval, first check with your bank or credit card company, then contact us.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at lftrzhncoj@iubridge.com.
Order Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, provided the order has not yet been shipped. Once an order has shipped, it cannot be cancelled and must go through the return process.
Contact Us
Questions about returns and refunds? Email us at lftrzhncoj@iubridge.com or write to us at 2544 Woodbridge Lane, Detroit, Michigan, USA.