Last Updated: [Date]
Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays) after payment is verified. During high-volume periods (holidays, promotions), processing may take up to 5 business days. You will receive a confirmation email with tracking information once your order ships.
Shipping Destinations
We currently ship to all 50 U.S. states, including P.O. Boxes and APO/FPO/DPO addresses. [Update: add or remove international shipping as applicable.]
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–10 business days | Free on orders over $[XX]; otherwise $[X.XX] |
| Expedited Shipping | 3–5 business days | $[X.XX] |
| Express Shipping | 1–3 business days | $[X.XX] |
Delivery times are estimates and begin after the processing period. We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package using the link provided or on the carrier’s website. If your tracking shows no movement for more than 7 business days, contact us at lftrzhncoj@iubridge.com.
Lost, Stolen, or Damaged Packages
- Lost in transit: If your package has not arrived within 15 business days of the estimated delivery date, contact us and we will investigate with the carrier. Confirmed lost packages will be re-shipped or refunded.
- Marked delivered but not received: Please check with household members, neighbors, and your local post office. If still missing, contact us within 7 days of the delivery scan.
- Stolen after delivery: We recommend shipping to a secure address. For confirmed porch theft, contact the carrier and local authorities; we will assist where possible.
Incorrect or Incomplete Addresses
Please verify your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us immediately at lftrzhncoj@iubridge.com — we can update the address before the order ships.
Taxes
Applicable sales tax is calculated and collected at checkout in accordance with state and local tax laws.
Shipping Inquiries
For any shipping questions, email lftrzhncoj@iubridge.com with your order number.